FAQs

Can I get a same day pick up?

By |2015-08-09T07:52:51+08:00August 9th, 2015||

When you call us, we will immediately locate our team of drivers. If your location is nearby one of our staff, we could process an immediate pick up for you. Otherwise, please book at least 1 day in advance to avoid disappointment. So, best is to call our hotline (65344843) for instant confirmation.

What Should I Do Before Sending My Dry Clean & Laundry Item?

By |2019-05-26T18:06:16+08:00July 27th, 2015||

Customers must inspect all articles and counting or quantity upon collection. Any complaint shall be made known at the time of collection as Reward Laundry.com shall not be responsible for subsequent complaint/s. All ornaments and buttons like plastic, glass, metal types, etc, must be removed by customers before cleaning. We will not bear responsibility for [...]

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How Long Does It Take To Have My Item Returned?

By |2015-08-06T08:20:03+08:00July 6th, 2015||

  Reward Laundry provides different turnaround time to suit your needs. Our normal cleaning takes 4-5 working days, however if you would like to get things done faster, we provide 24 hours Laundry & dry cleaning, 1 hour dry cleaning services (Outlet Only). You may find out more about our express services here.

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Is There Any Minimum Spending Required For Free Delivery?

By |2019-08-12T22:59:58+08:00July 6th, 2015||

To enjoy Free delivery, minimum spending is $50 (Garments), $80 (Curtain) in a single receipt. Please help us to save the environment by reducing the carbon footprint. Find out more on how to be a member at our Privilege Club Page. Or you could make an appointment now to arrange for your laundry & dry [...]

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Is The Pricing Include GST?

By |2015-08-06T08:20:48+08:00July 6th, 2015||

We are not a GST registered company at the moment. Hence, the rate you are seeing at our website or outlet will be the final price.

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What Happen If Stain Cannot Be Removed?

By |2019-05-26T18:06:17+08:00May 6th, 2015||

We promised to help our customers to remove stains with all possible effort in our knowledge and experience. However, we could not guarantee total stain removal. Stains can be removed upon customer’s request and will be done at his/her risks with additional charges.

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What Happen If My Item is Missing/Damage?

By |2019-05-26T18:06:18+08:00August 27th, 2012||

In the event of loss or damage to article for which we may accept liability, if any, will be based on the depreciated value of the article, not exceeding 5 times the service charges, and capped at the maximum of $100 per article for total loss cases. Please refer to our full terms and conditions.

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